Customer Support

Contact your local customer support team: contact us and they will be happy to assist.

We offer a wide range of hand tools, including hammers, screwdrivers, wrenches, pliers, saws, and more. Whether you're a professional tradesperson or a DIY enthusiast, you'll find the tools you need for any job.

Yes, our tools are designed to cater to both professionals and DIYers. We provide high-quality tools that are durable and easy to use, ensuring great results for any level of expertise.

You can browse our product categories based on your specific needs. We also provide detailed product descriptions and specifications to help guide you in making the right choice. If you're unsure, feel free to contact our customer support team for personalized advice.

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and Klarna

Yes, we ship to a wide range of countries, read more in our Shipping policy. Please note that international shipping fees and delivery times vary depending on the destination. Additional customs fees or duties may apply, which are the responsibility of the buyer.

We offer free shipping on orders over 99 EURO. For orders below this amount, shipping fees are calculated at checkout based on your location.

Delivery times vary depending on your location and choice of shipping option. Typically, orders are processed within 1-2 business days, and you will be able to track your order once it has been shipped.

Yes, once your order has been shipped, we will send you a tracking number via email. You can use this number to track the progress of your shipment on our Tracking page.

Custom print orders are typically processed and shipped within 1-2 weeks after payment confirmation. These orders are shipped separately and are treated as separate from regular product orders.

Hultafors has a 30-day return policy for all purchases made through our web shop at hultafors.com. Returns registered after 30 days from the receipt of the item will not be accepted. Terms may vary for dealers and contract customers, please refer to your partner agreement.​​​

The returned items must be in new condition and in the original packaging with all tags intact. Items sent to Hultafors without being registered in our digital return system or by our customer service will be sent back to the customer. Custom printed products cannot be returned.

You register your return in our digital return system. You will need your order number and e-mail address to register your return. These can be found on your invoice or order confirmation.

If you have an account at the Partner portal, you need to register your return directly from the order page while you are logged in.

If you have purchased Hultafors products from one of our dealers, we ask that you to contact them to process the return. The respective dealers’ terms and conditions apply.

For purchases from our open web shop at hultafors.com, returns are free of charge as long as you use the shipping label provided to you through our web site (you have to print it out yourselves). For dealers and contract customers, please refer to your partner agreement for details on return shipping costs.

The refund for your return will be made via the payment method you chose at the time of purchase. We will start the process of refunding your money no later than 3 business days after we receive your package.

Return the products you wish to exchange and place a new order for the products you want instead. As soon as the return is received, the amount from the order will be credited.

If you received the wrong item/items, please register this as a return and indicate that you received the wrong item or the wrong quantity as the reason for the return.

An uncollected shipment is not considered a valid return, and you might be charged a fee to cover Hultafors’ shipping and administration costs. A new shipping cost will be added if you want us to resend the shipments.

All Hultafors customers have 36 months to file a product claim, including our business customers. You should submit your claim request within a reasonable time, but no later than two months from when the defect or damage was discovered.

Register your claim in our digital return system. As an individual customer, you will need your order number and e-mail address to register your claim. These can be found on your invoice or order confirmation. Attach a picture of the damage for faster handling of your case.

If you have a Partner portal account, you need to register your claim directly from the order page while you are logged in.

If you have purchased Hultafors products from one of our dealers, we ask that you to contact them to process the claim.

Once you file your claim, our team will review it, investigate the details, and evaluate it based on your policy. If additional information is needed, we’ll contact you. After a decision is made, you’ll receive a notification with the outcome and any next steps.

The refund for your return will be made via the payment method you chose at the time of purchase. We will start the process of refunding your money no later than 3 business days after we receive your package.

You can reach our customer support team through our customer support page.